Starting November 4, 2017, customers will see the “Allow Cash-Out” feature on their Mobile Money Menu and this willenable only the customer to initiate andauthorize cash out before an agent can process the transaction.
In addition to the “Allow Cash-Out” Feature, MTN has put in place another measure where agents will no longer have to write down customer numbers in their transaction book before any transaction is made. Agents have now been issued with new transaction booklets in order not to disclose customer numbers.
Commenting on the service, the General Manager for Mobile Financial Services, Mr. Eli Hini said there is the need to reintroduce the “allow cash-out” feature because this will enhance customer security and help eliminate Mobile Money Fraud. Apart from the customer’s authorization, nobody can initiate cash withdrawal on behalf of the customer.
“In the past, the “Allow Cash-Out” Feature was part of the Mobile Money menu, however, in responding to customer feedback regarding the process, the service was taken out. To enhance customer security however, we have decided to reintroduce the feature” he added.
While putting in measures to curb Mobile Money Fraud, MTN would like to remindcustomers to support in the fraud campaign by adhering to the following:
1. Do not disclose your PIN. It is your secret;
2. Do not entertain calls or messages concerning your mobile money account;
3. Do not give out your phones for mobile money transactions to be performed on your behalf.
MTN Ghana launched the Mobile Money Service in 2009 to enable Ghanaiansaccess basic financial services, make and receive payments, pay bills and buy airtime among others using the Mobile phone. The service has evolved and currently, MTN has over 8 million active users with over 86,000 agent points across the country. Additionally, MTN Mobile Money is ISO/IEC 27001:2013 certified which makes the service safe, secure and reliable.
About MTN Ghana
MTN Ghana is the market leader in the increasingly competitive mobile telecommunications industry in Ghana, offering subscribers a range of exciting options under Pay Monthly and Pay As You Go Services. The company has committed itself to delivering reliable and innovative services that provide value for subscribers in Ghana’s telecommunications market.
Since its entry into Ghana in 2006, MTN has continuously invested in expanding and modernizing its network in order to offer superior services to a broad expanse of the nation. Total network investments from 2006-2016 are about US$3.472 billion.
MTN has the widest network coverage across Ghana. With the recent commercial launch of 4G LTE services, MTN became the only mobile operator providing 4G services in all regional capitals and large cities. The company has also built three modern switch and data centres to deliver stable, reliable, efficient and robust Telecom and Data Services to customers.